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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition,

damaged or missing parts for reasons not due to our error will be declined.
Any item that is returned more than 30 days after delivery will not be eligible for a refund.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Exchanges
We only replace items if they are defective or damaged due to our error. If you need to exchange it for the same item, send us an email at info@lovethepanda.com

Shipping
To return your product, you should mail it to: LoveThePanda, 101/6 Studio Drive, Eastgardens NSW 2036, Australia

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.